Salesforce “customer relationship management” (CRM) service is broken down into several broad categories:
Commerce Cloud, Sales Cloud, Service Cloud, Data Cloud (including Jigsaw), Marketing Cloud, Community Cloud (including Chatter), Analytics Cloud, App Cloud, and IoT with over 100,000 customers.
Salesforce is the primary enterprise offering within the Salesforce Platform. It provides companies with an interface for case management and task management, and a system for automatically routing and escalating important events. The Salesforce customer portal provides customers the ability to track their own cases, includes a social networking plug-in that enables the user to join the conversation about their company on social networking websites, provides analytical tools and other services including email alert, Google search, and access to customers’ entitlement and contracts.
Salesforce App Cloud is a collection of development tools that allow developers to quickly create applications that will run on the Salesforce platform.
A community cloud in computing is a collaborative effort in which infrastructure is shared between several organizations from a specific community with common concerns (security, compliance, jurisdiction, etc.), whether managed internally or by a third-party and hosted internally or externally.This is controlled and used by a group of organizations that have shared interest. The costs are spread over fewer users than a public cloud (but more than a private cloud), so only some of the cost savings potential of cloud computing are realized.
Salesforce AppExchange is Salesforce’s cloud computing marketplace through which end users can access, download and install software apps.
AppExchange offers a mix of free and paid apps organized into collections, categories and industry solutions that encompass a variety of fields, including small business, customer service, education, manufacturing and real estate.
Salesforce users can configure their CRM application. In the system, there are tabs such as “Contacts”, “Reports”, and “Accounts”. Each tab contains associated information. Configuration can be done on each tab by adding user-defined custom fields.
Configuration can also be done at the “platform” level by adding configured applications to a Salesforce instance, that is adding sets of customized / novel tabs for specific vertical- or function-level (Finance, Human Resources, etc.)
In addition to the web interface, Salesforce.com offers a SOAP/REST Web service API that enables integration with other systems.
Technologies are mention below:-
Apex is a proprietary programming language provided by the Force.com platform to developers similar to Java and C#. It is a strongly typed, object-oriented, case-insensitive programming language, following a dot-notation and curly-brackets syntax. Apex can be used to execute programmed functions during most processes on the Force.com platform including custom buttons and links, event handlers on record insertion, update, or deletion, via scheduling, or via the custom controllers of Visual force pages.
Due to the multi-tenant nature of the platform, the language has strictly imposed governor limitations to guard against any code monopolizing shared resources. Salesforce provides a series of asynchronous processing methods for Apex to allow developers to produce longer running and more complex Apex code.
Visualforce is the view control technology on the Salesforce.
This component based framework is what the Salesforce1 mobile app is built on and customers are now able to build on it as well. Salesforce built on this framework in 2015 by releasing the Lightning Design System, an HTML style framework with default CSS styling built in. This framework allows customers to build their own components to either use in their internal instances or sell on the AppExchange.
One of the new tools released is known as the Salesforce Lightning App Builder for rapid application development of responsive web interfaces. This interface allows for different screens to be put together based on Lightning components. This can be used as layouts for records or specific applications.
For inquiry : e-mail – email@example.com | Call us +91 816 091 6144 | Skype – firstname.lastname@example.org